Description:

This course on Customer Service is designed to provide you with the necessary skills and knowledge to excel in any customer-facing role. You will learn the importance of customer satisfaction, effective communication techniques, conflict resolution strategies, and ways to create positive customer experiences.

Key Highlights:

• Effective communication skills
• Conflict resolution techniques
• Customer satisfaction strategies

What you will learn:

• Master communication skills
  Learn to communicate effectively with customers across various channels
• Resolve conflicts like a pro
  Develop strategies to handle difficult situations and resolve conflicts
• Create positive customer experiences
  Understand how to exceed customer expectations and build long-lasting relationships